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ENGAGEMENT THAT INCREASE CUSTOMER VALUE

Live chat is growing quickly as a favored communication channel for customer service and sales in eCommerce. When implemented correctly, live chat also has one of the highest satisfaction ratings among all online channels.

Download this complimentary ebook, The Do’s and Don'ts of Live Chat with Johan Jacobs, to ensure your initiative meets or exceeds your goals and learn four best practices for successful live chat.

 

 

1
Fully commit to the initiative
2
Run multiple sessions from day one
3
Hire and train sales-focused agents
4
Tightly couple content with live chat