Get to the point quickly with an easy to digest infographic based on the Kbot TEI Study. Once Kbot is knocking it out of the park for your organization, it may become your next wallpaper.
Read the comprehensive 23-page report with relevant charts, graphs, & further cost/benefit analyses including 701% ROI in less than 3 months.
Hear directly from Sucharita Kodali, Principal Analyst at Forrester who shares new standards and benchmarks for digital maturity and actionable insights to frame your digital strategy.
Enhance your understanding of the study including how organizations are proactively engaging, deflecting contacts and having less reliance on IT support.
You can’t tell the future. But a TEI study gets you pretty close. Download this commissioned study from Forrester Consulting to get an in-depth look at why organizations choose Moxie Kbot. The interviews revealed that key results from the Kbot investment include:
Organizations credited Kbot with substantially increasing their conversion rates, in some cases elevating it to as high as 13%. By proactively informing customers along various steps in the customer journey, organizations were able to improve digital containment and reduce abandonment along the path to purchase.
By proactively providing the right information to the right customer at the right time, Kbot eliminates the need for customers to reach out to organizations’ contact centers. A contact center director from the retail and eCommerce industry noted: "We wanted a solution that would guide customers through their journey and reduce contact volume, especially for simple questions."
Kbot takes customer experience development out of the IT department and moves it into the business groups. This brings two benefits: 1) an increase in speed to develop digital engagement solutions and 2) a decrease in the cost of doing so.
"In leveraging Kbot in these ways and more, organizations noted that Kbot improved digital customer containment, resulting in conversion rates increasing anywhere from 3.5 to 10 percentage points, which translates to a range of 18% to 400% uplift. Increased conversion rates directly lead to increased revenues, contributing to additional bottom-line profit."
- Forrester Consulting
Total Economic Impact™ of Moxie Kbot
Simplify experiences in an increasingly complicated digital world with Moxie’s digital guidance technology.
Online customers experience frustration, confusion, and hesitation leading to missed opportunities and increased bounce rates.
Moxie locates these pain-points and deploys targeted messaging to struggling users via knowledge offerings, chat and email engagement, improving conversion rates, increasing up-sells, and reducing service center costs.
Moxie provides enterprise-level solutions with proven large-scale successes.
Create certainty, empower customers, and get results with Moxie.
To learn more, please visit www.gomoxie.com.
Copyright © 2020.
Moxie Software, Inc.
All Rights Reserved.
Privacy | Legal
