Forrester Study:
Moxie customers can experience 701% ROI over three years with payback in less than three months

We commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by deploying Kbot. The results: A quantifiable benefit of over $9M over 3 years.

Download the entire 2019 study to learn more.

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"We’re saving millions avoiding credit refunds. Because ultimately, if you have the right product or the right user experience, they won't have to return your product or ask for a refund."

- Global Customer Experience Director, eCommerce

WHY CHOOSE MOXIE KBOT FOR CONTEXTUAL GUIDANCE

Download this commissioned study from Forrester Consulting to get an in-depth look at why organizations choose Moxie Kbot. The interviews revealed that key results from the Kbot investment include:

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Increased conversion rate for additional profit.

Organizations credited Kbot with substantially increasing their conversion rates, in some cases elevating it to as high as 13%. By proactively informing customers along various steps in the customer journey, organizations were able to improve digital containment and reduce abandonment along the path to purchase.

Improved contact center efficiency.

By proactively providing the right information to the right customer at the right time, Kbot eliminates the need for customers to reach out to organizations’ contact centers. A contact center director from the retail and eCommerce industry noted: "We wanted a solution that would guide customers through their journey and reduce contact volume, especially for simple questions."

Reduced reliance on internal development teams

Kbot takes customer experience development out of the IT department and moves it into the business groups. This brings two benefits: 1) an increase in speed to develop digital engagement solutions and 2) a decrease in the cost of doing so.

"In leveraging Kbot in these ways and more, organizations noted that Kbot improved digital customer containment, resulting in conversion rates increasing anywhere from 3.5 to 10 percentage points, which translates to a range of 18% to 400% uplift. Increased conversion rates directly lead to increased revenues, contributing to additional bottom-line profit."

- Forrester Consulting: Total Economic Impact of Moxie Kbot

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