Survey Index: Retail
Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

Grab it today

62% OF CONSUMERS WHO STRUGGLE ONLINE WILL ABANDON THE SHOPPING EXPERIENCE

A new survey shows consumers struggle to shop online with retailers. Most are likely to abandon the experience or switch to a competitor rather than seek assistance. With holiday shopping season around the corner, retailers have limited time to take advantage of these survey findings with a proactive approach to ensure customer success and maximize e-commerce revenue. 

placeholder

CONSUMERS STRUGGLE WITH ONLINE FUNDAMENTALS.

Online shoppers face a myriad of basic obstacles. The most common forms of struggle come down to easily avoidable failures.

CONSUMER STRUGGLE COSTS RETAILERS BUSINESS.

When they struggle, consumers are more likely to abandon the shopping experience entirely than reach out for assistance.

CONSUMERS HAVE CLEAR INTERACTION PREFERENCES.

Consumers prefer specific channels, and they expect retailers to be proactive with information and clear with communication.

GET MY COPY

"We've already seen retail customer interaction volumes more than double year-over-year, in advance of the peak holiday shopping season. Retailers should be taking steps now to guide every customer to success in order to increase transactions, strengthen satisfaction and make the most of the sales opportunities over the 2020 holiday season and beyond."

- Rebecca Ward
goMoxie, CEO