Originally Presented on
Tuesday June 27, 2017

Guided Self-Service: The Oriental Trading Story

With 76% of digital customers preferring to self-serve, Oriental Trading launched a solution to help their customers access information without frustration. Guided self-service proved a simple and easy method to achieve friction free experiences.

Watch this complimentary On-Demand Webinar to hear how Oriental Trading is using self-service to guide customers throughout their journey, anticipating common questions and saving high value engagements for assisted digital channels.

Oriental Trading Speakers:
Scott Pribyl, Product Manager, eCommerce
Joshua Odell, Senior Analytics Supervisor