On-Demand Webinar

Michael Kors: Driving Engagement with Chat & Beyond

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Originally Presented
Tuesday, May 15, 2018

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Scale to Reach 99% More Digital Customers

We invited Michael Kors to share the details on how they got an 81% increase in online sales in the 48-hours after a customer chat. And how they plan to scale beyond chat to reach 99% more customers.

In this exclusive 30-minute webinar, you’ll learn:

  Why Michael Kors implemented chat based on their customer demographic (which is especially
      relevant in today’s 24/7 lifestyle)
  Which 1 of their 4 key metrics saw a 5x lift after a customer engaged in chat
  #1 risk that could have crippled their sales funnel… one that might be currently handicapping
      your funnel without you realizing it