New Consumer Survey Data Shows
Banks Need New Strategies to Connect with Customers Digitally

Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

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55% OF CONSUMERS ARE STRUGGLING WITH BASIC ISSUES LIKE TROUBLE LOGGING IN

New research shows that consumers are struggling to complete basic tasks using their banks website or mobile site. With many consumers under exceptional financial stress, banks can play a critical role in easing customer anxiety by providing the guidance needed to successfully complete digital interactions. 

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CUSTOMERS STRUGGLE WITH ONLINE FUNDAMENTALS.

CONSUMERS HAVE CLEAR INTERACTION PREFERENCES.

DIGITAL IS HERE TO STAY. 

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"Financial institutions have ample resources available to invest in the success of their customers. By doing so, they can be there for their customers in their time of need, while increasing the lifetime value of these relationships through greater loyalty and satisfaction."

- Rebecca Ward
goMoxie, CEO