Premier retailer J.Jill shares the details on how they moved beyond just problem-solving with live chat. And how they achieved a 96% satisfaction rating—even while rolling out a new web platform.
This Tech-Talk Webinar discusses practical, real-world examples you can put in place now—even if you have limited resources.
View this OnDemand webinar to learn how to:
○ Increase the effectiveness of your current digital strategy with context, placement and analytics
○ Leverage customer journey data to engage customers in specific critical moments
○ Use insights from chat to improve operational performance
○ Accurately forecast staffing needs based on business operations and seasonality