J.Jill’s 5 Power Tactics for Digital CX

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Originally Presented
Tuesday, June 18, 2019

Premier retailer J.Jill shares the details on how they moved beyond just problem-solving with live chat. And how they achieved a 96% satisfaction rating—even while rolling out a new web platform.

This Tech-Talk Webinar discusses practical, real-world examples you can put in place now—even if you have limited resources.

View this OnDemand webinar to learn how to:

  Increase the effectiveness of your current digital strategy with context, placement and analytics
  Leverage customer journey data to engage customers in specific critical moments
  Use insights from chat to improve operational performance
  Accurately forecast staffing needs based on business operations and seasonality