Keeping customers engaged is the key to converting them. There’s no lifetime value of a prospect who struggles and abandons your site. You can fix things afterwards. But they’re likely gone for good.
Watch this on-demand webinar to hear from a leading insurer who tops the list in customer satisfaction ratings. Plus, learn digital customer engagement best practices you can put into place now.
Brent Hartman, Director P&C Digital Product Management from USAA will discuss and field questions regarding how to:
○ Build customer confidence and avoid channel shifting
○ Spot friction and reduce effort in your funnel
○ Extend your expertise to the digital customer (without increased costs)
○ Measure results of digital engagement CX enhancements