We invited Vitacost to share the details on how they get 40% of visitors to self-serve.
And why they escalate to live chat to sell and support.
In this exclusive 30-minute on-demand webinar, you’ll learn:
○ Why they implemented self-service, chat and email (especially relevant in today’s 24/7 lifestyle)
○ Which of their channels is generating the highest customer satisfaction
○ #1 way they use reporting to optimize live chat … and one 45% of companies don’t do!